Shipping & Refund Policy

Last Updated: 20 Nov 2023

Thank you for visiting En kai vandha kahai ecommerce website. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of this Privacy Policy.

1. Processing Time

1.1 Standard Products

Orders for standard products are typically processed within 10 business days from the date of purchase.

1.2 Custom or Made-to-Order Products

For custom or made-to-order products, processing times may vary. Please refer to the product description or contact our customer service team for specific information.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping costs during the checkout process before completing your purchase.

3. Shipping Methods

We offer the following shipping methods:

4.Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking on the provided link.

5. Shipping Delays

While we strive to deliver your orders promptly, there may be unforeseen circumstances (e.g., weather conditions, customs delays) that could cause shipping delays. We appreciate your understanding in such situations.

6. Change of Shipping Address

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. Changes may not be possible once the order has been processed for shipping.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure, and consider purchasing shipping insurance for added protection.

8. Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for additional shipping charges.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at kaivandhakadhia@gmail.com

10. Changes to this Shipping Policy

We reserve the right to update this shipping policy at any time. The date of the latest revision will be displayed at the top.